RETURNS & FINAL SALE

All orders placed through Jahquel.com are final sale. We do not accept returns, exchanges, or cancellations once an order has been Placed.

If your order arrives damaged, you must notify us within 7 calendar days of the delivery date. Please email Orders@Jahquel.com with your order number and clear photos of the damaged item and packaging.

Damage reported more than 7 calendar days after delivery will not be eligible for review, and Jahquel.com will not be responsible for any issues reported outside of this timeframe.

If you experience an issue with your order, please contact our customer service team at Orders@Jahquel.com and include your ORDER # in the subject line.

TRACKING

Once your shipping label is created, a tracking number will automatically be sent to the email address provided at checkout.

Please note: Receiving a tracking number does not mean your package has shipped. Tracking will begin updating once your package has been picked up and scanned by the shipping carrier. Please allow a few business days for tracking activity to begin.

EMAIL & SHIPPING ADDRESS

Please carefully review your email address and shipping address before completing checkout.

Jahquel.com is not responsible for orders affected by incorrect or incomplete information entered by the customer at checkout. If an incorrect email address is provided, you may not receive your order confirmation, shipping notifications, or tracking information.

Due to our order volume, we cannot guarantee that address changes can be accommodated after an order has been placed.

LOST, STOLEN, DAMAGED OR MISDELIVERED PACKAGES

Once a package has been transferred to the shipping carrier, any delivery-related issues must be addressed directly with the carrier.

If your package is marked delivered but has not been received, is lost or stolen, is delivered to the wrong location, or arrives damaged during transit, please file a claim directly with USPS or UPS, depending on the carrier used for your order.

Jahquel.com does not provide refunds or replacement items for packages lost, stolen, damaged, or misdelivered while in the possession of the shipping carrier.

PRODUCT ALLERGIES

Jahquel.com is not responsible for allergic reactions or sensitivities to products included in boxes or bundles. Customers are responsible for reviewing available product and ingredient information before use.

PREORDERS

All preorder items are clearly identified on the product page and include an estimated fulfillment or pickup timeframe. By purchasing a preorder item, you acknowledge that the item is not available for immediate shipment and agree to the stated preorder timeline.

Please review all preorder details carefully before completing your purchase. Preorders are final sale and cannot be canceled, refunded, or exchanged due to wait times.

If your order contains both preorder and in-stock items, your entire order may be held and shipped together once the preorder item becomes available unless otherwise stated.

Estimated fulfillment dates are subject to change due to production, printing, shipping, or other circumstances outside of our control. Any significant updates or delays will be communicated using the email address provided at checkout, so please ensure your information is correct.

HOURS OF OPERATION

Our customer service hours are:

Monday – Friday | 9:00 AM – 5:00 PM EST

We are closed on weekends and holidays.

For all order-related questions or concerns, please email Orders@Jahquel.com and include your ORDER # in the subject line.

Please allow up to 72 business hours for a response. Sending multiple emails regarding the same issue may delay response times.